Frequently Asked Questions
We know how much time and money you are investing in your vacation, and
we know you will have questions. To save you time and, hopefully, help
you in your planning process, we have tried to anticipate and provide
answers to the most frequently asked questions we hear in our office:
Is there a minimum stay required?
of less than 6 nights, there is a Short-Stay fee, which covers
the short turnaround for house cleaning. This fee varies based on the
total cost of the reservation. Additionally if your stay is for 3
nights or less, there is an administration fee of $75.00.
2. Is there daily housekeeping?
your rental fee is one cleaning (performed upon your departure), unless
otherwise indicated in your rental terms. For any additional cleaning
services, if desired, please contact our office (407-870-1600) for
availability and rates. There is a minimum 24-hr notice required
for additional cleans and for stays of less than 6 nights, there is a
Short-Stay fee, which covers the short turnaround for house
cleaning. This fee varies based on the total cost of the reservation.
3. What time is check in?
check in time is 4:00pm, Eastern Time.
4. Do I need to check in at the office?
There is no
need to come by the office to check in, provided all monies for your
stay have been received. Once we have received your signed and
completed rental agreement (Registration Form), including your credit
card information, we will send the access codes required to access your
home. These codes will access the lock box at your home, which contains
your house key. They may also, if necessary, include security gate
codes, if your home is located in a gated community. Once you have
received these codes, simply obtain driving directions to your home via
MapQuest or MapBlast, and proceed directly to your vacation home.
5. How do I get the key to my house?
have received your signed and completed rental agreement (Registration
Form), including your credit card information, we will send the access
codes required to access your home. These codes will access the lock
box at your home, which contains your house key. They may also, if
necessary, include security gate codes, if your home is located in a
gated community. Once you have received these codes, simply obtain
driving directions to your home via MapQuest or MapBlast, and proceed
directly to your vacation home.
6. What time is check out, and what do I need to do to check out?
Please remember that check out time is no later than 10:00 a.m.
unless prior arrangements have been made with our office
(407-870-1600). The house keeping staff will be arriving shortly after
10:00am to perform a routine inventory and home inspection to the house,
so please be sure to report any damages or breakages during your stay
prior to your departure to eliminate any claim on your credit card.
Just make sure to lock up, be sure to return the house key to the lock
box to avoid unnecessary charges to your credit card, and have a safe
trip home. By-the-way, take care to check you have packed all your
personal belongings. Unfortunately, the management cannot be held
responsible for any items left behind.
7. What happens if I do leave personal items behind?
management cannot be held responsible for personal items left in the
homes once you have checked out and left the area. If you should leave
something behind, and contact us within the first week after you’ve
checked out, we will be happy to ship the items to you. However, you
would be responsible for the cost of shipping. As we do not have the
space available to store items left behind, if no one claims them within
the first week, unfortunately, we must dispose of them.
8. What is the Accidental Rental Damage Insurance (ARDI) Fee and what
does it cover?
Accidental Rental Damage Insurance Fee - These properties are privately
owned and the Guest is expected to take reasonable care of it and occupy
it in a quiet and dignified manner. All damages and breakages will be
covered by the ARDI fee up to a value of $1500.00. Any deliberate damage
or gross negligence will not be covered by ARDI fee and will be the
legal responsibility of the Guest and such costs will be charged to the
Guest credit card on file. Any maintenance or repair to the premises,
equipment amenities or fixtures required due to misuse will be charged
to the Guest.
It is very strongly recommended that Kool Aid (as well as other colored
punches and grape juices) should not be consumed in the home and that
bleach or any other product containing bleach should not be used in the
home. The resulting stains/marks cannot be removed from carpets or
upholstery and may result in damage well in excess of $1500.00. Damage
in excess if $1500.00 will be charged to the guest's credit card on
It is very important that any damage be reported to Florida Leisure
immediately. Any damage not reported within 72 hours of departure will
not be covered by ARDI fee and will be charged to the Guest's credit
card on file.
Florida Leisure cannot under any circumstance be held responsible or
liable for any accidents or injuries to guests, however incurred, or for
the loss of money, jewelry or valuables of any kind.
9. Is the $200.00 deposit applied to my balance?
Yes. The $200.00 deposit that is taken at the time of your confirmed
reservation is deducted from the total amount due. Please remember:
this $200.00 is a Non-Refundable reservation deposit and
is not a security deposit.
10. What is the difference between a
home and an
homes will have more amenities than standard homes. In most cases, the
Executive class homes may have upscale furnishings, a Games Room,
Jacuzzi, multiple TV’s throughout the home and Internet access. An
Executive home will include at least one of the above mentioned
amenities, and it may have more than one or all these amenities.
However, since each home is unique and furnished by the homeowner, we
cannot guarantee all these amenities are included in all Executive
11. What is the cancellation policy?
If you must
cancel your reservation 45 days or less from your check in date, you
will forfeit the entire cost of your reservation. Cancellation more
than 45 days from your check in date would result in the loss of your
$200 deposit. Because we know your vacation is a big investment, we
strongly recommend taking advantage of the available Travel
Protection Insurance we offer. This will insure
that, should you have to cancel for reasons covered,
you can avoid the chance of losing your entire investment.
(Unfortunately, we are unable to extend this service to our overseas
12. What is Travel Protection Insurance?
Florida Leisure is proud to offer our
guests one of the best vacation rental protection policies in the
industry. Travel Guard’s All Seasons Travel Plan can cover you and your
vacation investment if and when the unexpected happens.
The policy costs 7.0% of your total room reservation and we recommend
you purchase the insurance at the time of booking to ensure the best
coverage. In addition to protecting your vacation investment, Travel
Guard has other advantages including 24 hour emergency hotline and
concierge services plus coverage for emergency medical expenses and
transportation. For highlights or complete details, click below to
download more information. This will provide a 100% refund to your trip
stay with us, minus the cost of the initial Premium.
If you'd like to speak to a representative from the insurance company,
you can contact Travel Guard at 1-877-249.5376 and refer to product
#008573. They are available 24/7
13. Are the homes non-smoking?
no smoking allowed in any of our homes.
14. Are pets allowed?
pets allowed in a select few of our homes. Our customer
specialists can advise you.
15. Is the pool heated?
Pool heat is complimentary throughout certain times of the
year on Florida Leisure bookings. Please contact us for details.
summer months, temperatures are warm enough that the pool water
naturally heats to a temperature of around 80-degrees, so pool heat is
not needed. In the winter months, we cannot guarantee pool heat
temperatures due to weather conditions.
16. Is there a Jacuzzi or Hot tub?
Most of our
Executive class homes have a Jacuzzi built into the pool and are only
heated if the pool is heated (i.e.: you have purchased additional pool
heat or the water is already heated due to warmer summer temperatures).
These are NOT “Hot Tubs” and will not reach the higher temperatures
usually associated with hot tubs. We currently manage a few homes
that have above-ground hot tubs instead of Jacuzzis.
17. What is provided in the vacation home?
of our homes is fully furnished for your comfort. Every convenience has
been provided, including kitchen cookware and bakeware; enough dishware,
glassware, and silverware for the maximum number of people that can be
booked into the home; sufficient linens for your stay (except wash
cloths); more than enough hangars in every closet; even a clock radio
(if you should choose to keep track of time). There is also one roll of
toilet tissue and a “starter” bar of soap provided per bathroom. There
is even a washer and dryer, for your convenience.
18. What do I need to bring and/or provide in the vacation home?
need to provide any food or drink you plan to consume during your stay,
as well as toilet tissue, Kleenex tissue, paper towels, napkins, garbage
bags, dishwashing detergent and liquid dish soap. You will also need to
bring personal toiletries, such as shampoo, lotions, mouthwash, a
personal hair dryer, wash cloths, laundry detergent, etc. If you
are planning a trip to the beach or a water park, please bring or
purchase your own towels as we do not permit towels to be removed from
19. Where do I go for groceries or any other supplies I might need?
provided a very informative Visitor’s Guide in each vacation home. This
binder is full of valuable information for you, including locations and
directions to grocery stores, gas stations, fast food and restaurants.
20. Do we have to wait until we get to the theme parks to purchase
not! We can supply you with your tickets as well. We
will be more than happy to take care of all your ticketing needs.
Just visit our ATTRACTION TICKETS page
and call us on our Florida Leisure Ticket Hotline at 1 877 482 1868.
No waiting in line at the theme
parks! What could be easier?
21. Is there transportation, or shuttles, to the theme parks?
have many vacation homes scattered over a broad territory, it would not
be possible to offer any sort of transportation or shuttle service. (In
comparison, the cost of daily parking at the theme parks is much cheaper
than the cost of shuttle service arranged by most of the local hotels.)
Also, using your own transportation gives you the flexibility to come
and go as you please, instead of being held to someone else’s schedule.
22. What happens if something in the house isn't working?
We make every effort to ensure that the
home is properly maintained and that all the equipment is in good
working order. However, from time to time problems do occur, and
with that in mind we provide a special phone number for you to call
should you require maintenance service. This number is monitored 7 days
a week during normal business hours. On the rare occasion that something
major should occur outside business hours, such as an air conditioning
problem, we provide a 24/7 emergency pager.
23. Why Choose Us?
here for more details.
We hope we have answered all of the most commonly asked questions.
If you have a question we have not addressed,
please feel free to give us a call at 407-870-1600.
Our friendly and knowledgeable staff will be happy to help you.
We look forward to your visit!